Effective date: 1 September 2025

Alb Heating & Cooling (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website, phone, email, forms, and in-person services.

Contact details

• Phone: +1 (647) 528 7033

• Email: albheatingcooling@gmail.com

• Office Location: Toronto, Canada

If you have any questions about this Policy or your personal information, please contact us using the details above.

1) Information We Collect

Information you provide directly

• Contact details (name, phone number, email, address)

• Service details (type of service requested, property details, equipment info, photos you send)

• Billing details (only if you pay us—e.g., invoice name/address; we do not store full payment card numbers if processed by a third-party processor)

• Messages and correspondence (emails, forms, quotes, support requests)

Information collected automatically (when you visit our site)

• Device and usage data (IP address, browser type, pages viewed, timestamps, referral URLs)

• Cookies and similar technologies (see “Cookies & Tracking”)

Information from third parties

• Lead sources or partners (if you request service through a partner site)

• Reviews platforms (public reviews you choose to post)

2) How We Use Your Information

We use personal information to:

• Provide and schedule HVAC assessments, installations, repairs, and maintenance

• Prepare quotes, invoices, and service agreements

• Communicate about appointments, updates, and customer support

• Improve our website, services, and customer experience

• Send service reminders, offers, and company updates (you can opt out anytime)

• Comply with legal obligations and protect our rights and customers’ safety

3) Legal Basis (GDPR/EU/UK visitors)

For visitors located in the EU/UK, we process personal data under these legal bases:

• Contract: to provide requested services/quotes

• Legitimate interests: to improve services, prevent fraud, and market to existing customers

• Consent: where required for cookies/marketing

• Legal obligation: to meet record-keeping or other legal requirements

4) Sharing Your Information

We do not sell personal information. We may share it with:

• Service providers (e.g., scheduling, email, analytics, secure payment processors)

• Technicians/subcontractors (only what’s needed to complete your service)

• Legal/Compliance (if required by law or to protect rights, safety, or property)

• Business transfers (if we undergo a merger, acquisition, or asset sale)

All vendors are expected to protect your information and use it only for the contracted purpose.

5) Cookies & Tracking Technologies

We use cookies and similar technologies to operate our site, remember preferences, and understand site traffic.

• Essential cookies: required for site functionality

• Performance/analytics cookies: help us improve the site

• Marketing cookies (if used): help us show relevant information or ads

You can manage cookies via your browser settings. If a cookie banner is presented, you may accept or adjust your preferences there.

6) Analytics & Third-Party Tools

We may use analytics tools (e.g., Google Analytics) to understand how visitors use our website. These tools may set their own cookies and collect de-identified usage data. Check their privacy notices for details on handling and opt-out.

7) Data Retention

We keep personal information only as long as necessary to:

• deliver services and maintain accurate records,

• comply with legal, tax, and accounting requirements, and

• resolve disputes and enforce agreements.
  When no longer needed, information is securely deleted or anonymized.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access, use, or disclosure.

9) Your Choices & Rights

Marketing: You can opt out of marketing emails at any time by following the unsubscribe instructions or contacting us.
Access/Correction: You may request access to, or correction of, your personal information by contacting us.
Deletion/Restriction (where applicable): You may request deletion or restriction of processing, subject to legal/contractual limitations.
EU/UK residents: You may have additional rights (data portability, objection) and the right to lodge a complaint with your local data protection authority.
Canada (PIPEDA): You may contact the Office of the Privacy Commissioner of Canada about our practices (https://www.priv.gc.ca/).

10) Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information, please contact us and we will take appropriate steps to delete it.

11) International Transfers

If you access our site from outside Canada, your information may be processed in Canada or other jurisdictions with different data protection laws. We take steps to ensure appropriate protections for such transfers.

12) Links to Other Sites

Our website may link to third-party websites. We are not responsible for their privacy practices. Review the privacy policies of any sites you visit.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last revised. Significant changes will be posted on this page.

14) How to Contact Us

If you have questions, requests, or complaints regarding this Policy or your personal information, please contact:

Alb Heating & Cooling
Toronto, Canada
Phone: +1 (647) 528 7033
Email: albheatingcooling@gmail.com